Privacy Policy

AD Security Services provides CCTV, alarms, doorbells and network wiring installations across the Midlands. We are the “data controller” for the personal information collected via our website and during the course of our work.

We may collect the following types of information:

• Name and contact details (such as email address and phone number)
• Property details (for example size, type and general location)
• Details about your enquiry and the services you are interested in
• Messages sent via our website forms or directly by email
• Website usage data and server logs (such as IP address and browser type, where collected)

We use your information to:

• Respond to enquiries and provide quotations
• Arrange surveys, appointments and installations
• Provide aftercare, maintenance and support
• Maintain internal records, invoices and accounts
• Improve our services and website

We do not sell or share your personal data with third parties for their own marketing purposes.

Under the UK GDPR, we rely on the following legal bases:

• Legitimate interests – responding to enquiries, providing quotes and improving our services.
• Contract – processing necessary to perform a contract or take steps at your request before entering into one.
• Consent – where you actively provide details via a form or agree to future contact.
• Legal obligation – complying with tax, accounting or regulatory requirements.

We take reasonable steps to protect your data, including:

• Secure email accounts and hosting providers
• Restricted access to systems and records
• Using encrypted devices where appropriate

We keep personal data only for as long as necessary to fulfil the purposes outlined in this policy, including warranty, support and legal record-keeping requirements.

We may share your information with:

• Trusted suppliers or subcontractors involved in fulfilling your installation (only where necessary).
• Professional advisers (such as accountants) where required.
• Authorities or regulators where we are legally obliged to do so.

We do not sell your data, and we do not transfer it outside the UK/EEA unless adequate protections are in place.

Under UK data protection law you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data in certain circumstances
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

Our website may use cookies or similar technologies to improve your experience and understand how the site is used. For more information please see our Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes in law or the way we operate. The latest version will always be displayed on this page.

If you have any questions about this policy or how we handle your data, please contact:

AD Security Services
Email: info@ADSecurityServices.com
Phone: 07595 829903
Website: ADSecurityServices.com